Has your order been canceled? Discover pertinent details here regarding canceled orders. Upon cancellation, you will promptly receive an email notification. Regrettably, our support team cannot reprocess canceled orders. If your order was canceled, you might observe a pending authorization on your statement, which will be rectified within a few days.
Corporate orders seldom face cancellations. In the rare event of a canceled corporate order, we recommend reaching out to your Account Manager for resolution.
Consumer orders are most frequently canceled under the following circumstances:
- Custom image approval issues - please refer to our image guidelines.
- Delivery challenges to the provided address at the time of order.
- Placing orders from outside the US or utilizing an international payment method, as we can only accept US payment methods.
- Elements in the order hindering payment authorization, such as billing information inconsistencies.
- Detection of high-risk or suspicious activity associated with the order.
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