If your card has been lost or stolen, promptly report the incident to our support team.
To contact us, please use the chat icon at the bottom right of this page.
In some cases (though not guaranteed), we may be able to deactivate and issue a replacement card. Should a replacement be possible, a nominal processing fee of $5 will be applied, and your card will be dispatched via USPS First Class shipping (without tracking). The $5 fee will be deducted from your card's balance, and the remaining balance will be transferred to the replacement card.
It's important to note that Perfect Gift assumes no responsibility for refunding unauthorized charges made on a gift card. To seek a refund for an unauthorized purchase, you must directly contact the merchant where the purchase occurred.
To aid us in investigating your case, please provide as many of the following details as possible:
- Was there a name on the card?
- Do you have the carrier (the piece of paper the card was attached to at the time of delivery)?
- Are you aware of the last 4 digits of the card?
- What is the original shipping address for this card?
- Did you use the card? If so, where and what was the value of the last purchase?
- Do you have a receipt for any purchases made?
- If none of the above details are available, you may need to contact the buyer/sender to check if they have a record of the card.
For POINT 2 - If you possess the carrier, kindly provide us with the Unique Card ID number, located on the back in the bottom right corner.
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