FAQ – Perfect Gift

ZIP code

If a merchant asks for a ZIP code it is recommended to use your own. Card must be used similar to the way a 'typical' credit card is used. Provided the card is used in line with our purchase agre... See more

What happens if I return or cancel a purchase made using my Prepaid VISA or Mastercard?

Return a purchase made with a gift card: Credits from merchants for canceled or returned orders will be applied to your gift card. If you have discarded your Prepaid VISA or Mastercard, in some ca... See more

Can I withdraw cash (ATM) or send cash (i.e. Venmo) with my VISA or Mastercard Gift Card?

No. Prepaid VISA and Mastercard Gift Cards are not authorized for cash access (ATM) or money transfer services such as Venmo. See more

What is the minimum age to receive a Prepaid VISA or Mastercard Gift Card?

Purchasers must be at least 18 years of age. Card recipients must be at least 13 years of age. See more

Is the Prepaid VISA or Mastercard a Debit or Credit Card?

Your Prepaid VISA or Mastercard may be used for either a Debit or Credit transaction. Debit transactions require a 4-digit PIN. You may create or change your PIN using the self-service options by... See more

What are the guidelines for personalizing or customizing a VISA or Mastercard Gift Card?

Corporate card designs may include company logos or promotional imaging. You must own the rights to any image submitted. Consumer card design guidelines at https://shop.perfectgift.com/pages/imag... See more

How can I dispute a charge?

For Prepaid VISA and Mastercard: Gift cards are like cash and the funds are in control of the person or merchant possessing the card number and security code (CVV). Requests for refunds or “... See more

Do gift cards expire?

Store-specific or ‘merchant cards’ generally do not expire. Usage is governed by the terms and conditions set by the merchant and generally available online. Prepaid VISA and Mastercard Gift Card... See more

Why are you requesting my Driver’s License or utility bill?

To protect purchasers and cardholders, and to prevent fraudulent transactions, we occasionally request additional verification of purchaser identity. See more